Back to top


APRA recognises the diversity of its audience in terms of information needs and geographical location, and that some have disabilities or technical constraints that hinder their use of the internet. The following information is provided to help you take full advantage of the information services available on this website:

Extra assistance when calling us

There is a range of extra help available when trying to contact us in relation to languages, translations, and hearing or speech impairment.

Translating and Interpreting Service

Translating and Interpreting Service (TIS) is an interpreting service provided by the Department of Immigration and Citizenship for people who do not speak English and for English speakers who need to communicate with them. It is available 24 hours a day, 7 days a week for any person or organisation in Australia requiring interpreting services. Phone TIS National on 131 450 and request 1300 558 849 to contact APRA

National Relay Service

If you are deaf, or have a hearing or speech impairment, phone us through the National Relay Service (NRS) on the numbers listed below:

  • TTY users, phone 13 36 77 and request 1300 558 849 to contact APRA

  • Speak and Listen (speech-to-speech relay) users, phone 1300 555 727

  • Internet relay users, connect to the National Relay Service and enter the phone number you wish to contact.

If you would like further information about the National Relay Service, phone 1800 555 660 or email [email protected].

Accessibility feedback

APRA welcomes comments and feedback about the accessibility of its information services. Submit your feedback via our online form.

You can request an accessible version of PDF or excel documents on this site by emailing [email protected], or by calling 1300 55 88 49. In your request please identify the title and location of the document required.

Alternative means of obtaining documents

If you are seeking a document that is not accessible to you via this website and you would like to obtain it, please use our online form or call 1300 55 88 49.


This website is best viewed with Microsoft Internet Explorer 8.0 (or higher) or Firefox 4.0 on Windows computers, or Safari for Macintosh computers running Mac OS X. If you do not have a compatible browser please download one from the following sites: Internet Explorer; Mozilla Firefox or Safari.

Screen resolution

This website is best viewed with a screen resolution of 1024 x 768 (or higher) pixels. For help with changing your screen resolution, consult your operating system's online help reference.

Changing text size

To adjust the text size in your browser window, follow the instructions below.

Most browsers allow you to enlarge and reduce text and image sizes through the options in the menu bar, or by pressing "Ctrl +" and "Ctrl -". The World Wide Web consortium provides further information about configuring your browser to resize text and images.


The web pages on this site will automatically print in a ‘Print-friendly’ manner. No special action is required on your behalf.

Tip for printing pages with graphs from Internet Explorer

To prevent graphs from splitting on the printed page, ensure your text size setting in Internet Explorer is set to Medium before printing the 'Print-friendly version'.

Viewing Microsoft Excel (XLS) files

All Excel spreadsheets on this website may be downloaded free of charge. Most Excel files on this website were created in Microsoft Excel 2000 or higher. To view Excel spreadsheet files, you will need Microsoft Excel 2000 or higher installed on your computer, or you can download the Microsoft Excel Viewer.

Viewing Portable Document Format (PDF) files

All Portable Document Files (PDF) files on this website may be downloaded free of charge. To view or print PDF files, you will need a PDF reader. Free programs are available to read PDFs.